“We purchased entire new system approximately 11 years ago, we also bought the maintenance plan. We have had several issues with gas furnace and the technicians repaired/fixed the issues. Several times brought up issue of condenser leaking and they fixed the leak. About 2 years ago technician told he couldn't stop the leak and it was rusting out the catch pan and might short out the blower motor and told us he could fix the unit but very expensive fix and different grades of repair. Come to find out today by one of your competitors that this unit had a 10 year warranty but it was now past the date. I believe unit should have been replaced or at least fixed when it was still under warranty. We are now having to replace whole unit as blower motor is over 3200 dollars but new unit is 5000 dollars with at least a warranty. I will not or would not recommend your company for any HVAC work!”
– Charles W.